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New Zealand Orders

Orders are sent within 3 working days
By
NZ Post Standard fee of $6.00
Or
Tracked Courier
Standard courier fee $8.
Rural deliveries $14

International Orders (delivery outside of New Zealand)

All International orders are sent via airmail. Orders are dispatched within 3 working days and you should allow 10 -14 days delivery time.
A standard flat rate of NZ$15 per order up to 1.5 kg.

Any goods delivered in an unsatisfactory condition should be signed as such and not accepted. Please inform us and we will arrange for a replacement.
Circumstances beyond our control may occasionally cause delays in the delivery but we will keep you informed if there any any production delays.

Confirmation of Order

We will email you a confirmation of your order and will advise you if there is any delay in dispatch.
No delivery will be dispatched until payment is received and cleared.

Guarantee

All our products are guaranteed 100%. If you are not satisfied with any purchase, simply return the goods to us in original condition within 7 days and we will exchange it, replace it, or refund you. Postage will not be refunded. Please make  sure that you return your receipt with the goods and the goods are returned unused and in a resaleable condition.

Security and Privacy

Our website uses the industry standard security protocol SSL (Secure Sockets Layer) to encode sensitive information like your credit card number while it passes through the internet. Your details are safe with us . All details supplied via the web-site remain confidential.

Queries & Suggestions:

If anything is unclear at any stage, or you are confused about how to make an order please contact us and we will help you.

Should you have any queries about our products or suggestions about how we could improve our product range or customer service please don’t hesitate to contact us and let us know.

Phone: 03-547 2972
E-Mail: sales@realnzbooks.co.nz

Contact and Returns Address
RealNZBooks / The CopyPress
141 Pascoe Street, Annesbrook,
Nelson 7011,
New Zealand

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